Hello, everyone. We're here to clear everything up. Our automated verification system deemed this user's transaction suspicious, so we asked this user to provide some ID and the source of funds according to KYC guidelines, which, as you might know, every service on the market follows. In response to that, he sent us a fake ID picture which he self-admittedly got off of Google, because he, quote, "didn't take the service seriously". He also failed to provide any coherent information about the source of his funds. He did send us a different ID picture after some more talking to our support, but only after an investigation had been launched.

We mention the fact that we might ask the user to provide identification in case of a suspicious transaction in our Terms of Use and Privacy Policy, which this user also failed to familiarize himself with before using ChangeNOW.

As for the coins that we supposedly "stole": they have been moved to a cold storage where they will remain untouched until the investigation is complete. It’s been a number of times that we actually prevented theft of stolen funds this way. We hope that you understand our tactics and realize that we aren't interested in ripping our customers off just like that. Besides, our support team has repeatedly stated to this user that he will get his funds back after the situation clears up. Good day.