I contacted via site 12th of Dec for VAT deduction but never got reply

As stated We are very busy with the production of current orders catching up, sorry
Marto, can you please answer me - you always just reply 1 message when there are a few questions above these messages.
We are working on it.
If your time frame is next week and it is too late for you we'll refund you.
It can be done with e-mail request from you or Paypal dispute, both work