Hi Everyone,

We will be kicking off Batch 1 shipments in the next few days. Stay tuned for more updates from HashFast engineering on twitter.

Batch 1 customers who would like to initiate a voluntary refund request, can do so by sending the following information to: refunds@hashfast.com. Please note this is a request only and not a guarantee of refund eligibility. As orders were priced in USD, refunds will be issued in the equivalent amount of USD. If a refund is to be paid in BTC, the USD to BTC market exchange rate on the date of refund will be used to calculate the amount of BTC to be refunded.

Batch 1 Order number
Product & Quantities for your order. If you have multiple orders please group by order number.
Full Name
Shipping Address
Method of Payment (wire transfer, direct BTC transfer, bitpay)
Confirmation that you understand USD order totals that were originally paid with BTC can be refunded  in BTC at the USD to BTC market exchange rate on the date of refund.

Next, our customer service team will deliver you the necessary documents to complete the refund request, which you will need to sign and return to us.

Please direct questions regarding this process and items 1-6 to sales@hashfast.com Subject line: REFUND QUESTION.  

ONLY EMAIL refunds@hashfast.com if you are sure you want to request a refund and can provide the information specified in #1-5 above plus your confirmation to #6 also above.

We hope everyone is enjoying the holidays.  Again please visit us on twitter for the latest HashFast engineering updates.

Happy Holidays!

The HashFast Team