my suggestion is... do research before decide where do you want put your money.
I used to do research about a site before joining and this is the first time where hacker successfully stole my fund. This time I didn't go deep about the company as I was lured by their debit card even though I have strong doubt that they might not deliver card outside EU zone. To give them a try I deposited and left it without withdrawing out and actually that was my mistake.
I haven't heard back from them so I think their support is pretty much dead and won't reply here too. I will lock this thread and if anything new happen I will update this thread.
Thanks everyone for your suggestion.