Asicvault won't answer you, they are busy deleting sensitive questions asked in social media, they just purged several complaints and questions from their fb account - people were asking how they'd get the items payed for long time ago. if they cannot delete complaints then they launch a positive barrage of comments, just look their googlereviews - in 24h around 20 "positive reviews" appeared there to suppress few negative statements.
i am not even sure they had good intentions at the beginning - "1000 times better" must sound a red flag, in any scam manual you are warned against too good offers. also, their phone is off or autoresponder, their address indicated at heir webpage is not real, they do not respond e-mails.