i have placed new exchange order with 24change.com but don't know what's the problem with them

Order number : #44216

status still : Payment recieved

and nothing has been changed from yasterday.

the order BTC to WU ..

http://i39.tinypic.com/28bfcio.png

and they didn't even answer the opened tickets on their site or email's
if they will processed my order that will be fine .. and if they not . it's easy they can refund back the BTC

thank you.
waiting for the reply