Dear CEX,
My userid is: up113940437
It has been 2 months and 10 days since I have opened the ticket #740302. Please note that this is a follow-up of the ticket that you closed although I have provided the required documents. In total it's been more than 6 months to pass the AML/KYC form verification.
Do you think this is fair?
Dear LongHodler,
Please accept our apologies for all the inconveniences caused by this time-comsuming process.
Kindly be informed that it is an obligatory procedure, as our company strictly follows AML and KYC policies and all the provided information should be checked carefully by our team. But in order to speed up the process, we have set a high priority for your ticket and we have also asked our concerned department to check the status of your request as soon as possible. Thus, you will be updated via email on this matter in the near future.
Hoping for your understanding and patience.
Thanks, I received the email today and provided the new documents I have been asked for.
I will continue to share my experience here.