Status update for the refund on one of my three Neptunes:
- 12/29 - 11:06pm ET: Sent email to sales@kncminer.com asking for refund
- 12/29 - 11:06pm ET: Automated response confirming my request was received
- 12/30 - 8:37AM ET: Kurt from KnC tells me that my order has been canceled as requested and he asks for my wire transfer info
- 12/30 - 8:49AM ET: I respond to Kurt's request with my info and inquire about whether I can be refunded in the equivalent amount of bitcoin instead
- 12/30 - 9:21AM ET: Kurt responds to confirm that the refund has been initiated to my bank account and that they do not offer refunds in bitcoin
I have no idea if/when the next sale for Jupiters may be, but it looks like the refund process is extremely quick! I'll update once more when I see the money in my bank account.
I sent an email on 26th to get an RMA for 2 damaged coolers and still nothing. It was a reply to an email that said: If you wish to return the damaged cooler then we can provide you with an RMA number and send a replacement.
Also on the 4th December I sent an email to Sam and nothing.
Maybe you are emailing the wrong department?...
customerservice@kncminer.comI get quick responses there.
I have always emailed
support@kncminer.com and it always works. They will probably reply after the holidays. I am not in a hurry anyway.
Just a heads up, full service will resume on the 7th Jan. Mon 6th is a public holiday in Sweden, and in between we have NY and a wknd. I know for a fact people are about, inc. Cust serv but it's a reduced service! and not all full systems go till Tues. Engineers for sure are working on Neptune though as they have some deadlines to meet, and some of the rest are working on DC related stuff...in any case I'm in London till next week. Happy New Year to everyone all the same, will see you on the otherside, best!