Because I wanted to transfer money from Mt Gox for xmas, I started the verification process 2 months ago. So far it is still pending. I sent Mt Gox several emails about this but every time I get a standard response. They state that the verification process only takes 2 weeks but it is pending now for almost 2 months. I am very, very disappointed because I have quite a lot of money invested in Bitcoins and I wanted to buy a special present for xmas and now it looks like Mt Gox doesn't want to cooperate. How do I get in contact with Mt Gox without receiving a standard response? Who can I contact for legal advise against Mt Gox if they fail to reply?