Because if they showed up in 'account' that would trigger automated payouts, but the 'wallet is empty'..... so junior-operator-on-duty 'closed the tap' to avert disaster.... (but is that good enough? surly someone could have estimated the needed BTC for pool cash flow before they went incommunicado)
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so why does jr operator not give any updates on the forum
this has been going on for 24 h now...