XYO holding my refund hostage. Please stop delays and refund ASAP. request (893548)

XYO please stop holding my refund hostage, respond to my e-mails, and refund me ASAP. I have followed all your instructions. I rather not post this here but you leave me no choice.

Summary: 05/22/2018 I requested refund. 06/09/2018 I send all paperwork and tokens back to XYO. 06/28/2018 XYO e-mail said refund in 1-3 business days. 07/05/2018 - 4 business days no refund, I requested an update 07/06/2018 XYO claimed bank problem. 07/10/2017 I requested update - no response. 07/16/2018 I requested another update - waiting for a response.