Hello!
My ticket is 773685.
I made BTC withdrawal. But it stuck in pending status for 4 hours without BTC blockchain
TxId. Support engineer wrote that I have to wait patiently.
How much time I have to wait for my BTC to withdraw?
On status.cex.io theres no info about crypto withdrawal delays. What has happened with my
transaction???
Dear EvgenyV,
Thank you for your post.
As we can see our Tech department has already resolved the issue and the transaction has been restored.
Kindly be informed that BTC transactions were unstable at that time and our Status page was updated on this matter, but a bit later, as it took some time to identify the issue.
Thank you for your understanding and patience.
Shortly after sending the new documents that I have been asked, CEX.IO solved the issue.
This process started on January 10. During this time, many developments occurred in crypto world that I have missed due to this verification. Thanks CEX.IO!!!
Dear LongHodler,
We highly appreciate your cooperation and readiness to help us complete the necessary procedures.
However, we are sincerely concerned and apologize for the lost opportunities and that we fell short on your expectations when it comes to the response rate. We want to hear about the things we are doing well and the things we can improve. And thus, your feedback on AML/KYC procedure is much appreciated, as we continue to improve our customer service.
We do understand that the above-mentioned process was so time-consuming but let us mention that you may also consider applying for Verified Plus account. All the information we received for AML/KYC procedure will be used during the Verified Plus upgrade and your request will be processed almost instantly.
Should you need any further assistance, please let us know. We would be glad to help you.