Post
Topic
Board Beginners & Help
Re: Is BTC-e scamming you?
by
jpharneyllc
on 01/01/2014, 04:06:10 UTC
BTC-E IS SCAMMING ME

Sent a usd deposit on november 15.  Funds went through fine.  I bought coins with the funds.  Then a hold was put on the account.  This i thought was normal since USD was deposited.  I submitted all of the requested documents almost immediately.  Sensitive documents like articles of incorporation, power of attorney, and scanned passport.  The money was sent from a corporate account so they asked for company documents.  Now almost 2 months later my account is still on hold.  I have submitted numerous support tickets and emails and I either get no response or some irrelevant statement like we need your passport which i sent 7 times.  At this point all i want to do is take my coins and close the account, but they will not let me.  My coins are on hold for all this time. 

At this point i am ready to pursue legal action.  If anyone knows how I can do so, please let me know.  

These people are either completely incompetent, or scammers.  I really hope its incompetence.  
For anyone needing BTC-e support tickets answered, you need to go to the BTC-e's main thread here: https://bitcointalk.org/index.php?topic=40889.0;topicseen...State your case and list any support tickets..After weeks of emailing them and unanswered support tickets, I got a resolution to my deposit issues (same as above)with no problem. They appear to be swamped, and have little/no customer service support team except for here.