I have placed a few orders with Amagi.  Customer service is great and responded promptly to any and all questions I have asked.  I give them a 10/10 for that!  Shipping times are slow which is okay with me as long as I get my order.  Its not like I am going to do anything other than store the Gold / Silver in my safe. As long as it makes it to me I am happy.  I understand there are delays because I am sure they don't stock all the gold / silver on hand and have to go to their dealer to acquire it.  

They are currently looking into a custom order of gold for me which I am hopeful they will come through and I will further update on that matter later.

So for now I will continue to order from them.  I have 2 outstanding orders just recently placed and expect them to get to me in a few weeks (One order has pre-order items on it)