I made a ripple deposit which has not shown up. Support ticket #14583
I just checked and the Ripple turned up about 9.15 this morning.
Is Kraken going the way of Bitcoin-24? Money not turning up, total lack of support, I'm just waiting for the site to go down next...
I made a SEPA withdrawal 3 weeks ago, my second so the details are correct, and despite it saying 'success' I have yet to receive my money. No response from support despite numerous polite attempts. Others are having the same problem and are expressing it on the Kraken FB page. Somebody from Kraken removed all the negative posts but didn't respond to them. This is a very poor show.
What on earth is going on? My public id is: AA75 N84G LXNE GDJY
I'm awaiting deposit of wired USD sent 14 days ago for a sizeable sum. The FAQ says it takes 5 to 10 days. Which itself is excessive. But it's now 4 days beyond the published maximum...
Such delays are bad enough, but not even an apology or explanation.
Dargo, you seem to be the best customer relations agent. I have submitted a support ticket, numbered 14518. My public account ID is AA46 N84G LJWJ A4PQ. Thanks for any insight.
timebinder
Someone just replied to the ticket you created two days ago. I'm sorry about the delay with the deposit, but the name on the deposit didn't match the name on your Kraken account, and that will certainly cause a delay beyond normal wait times. But we'll get it sorted out.