Case remains unsolved. no email communication to our informant about his case, and also no answers to the questions in the previous post.

Yep, it is always the same with these Kraken frauds. Since, no communication has happened, it must be assumed that no one from Kraken is actually doing something about this issue. In other words, it is a lie that a specialized team is taking care of this case. Unless it is the special "lets-ignore-unfavorable-customers-requests" team. Then they are doing an excellent job. ROFL.