Surprisingly you are not a sock of Crumbs,
Please keep us up to date with your refund process.
Oddly enough I do understand your reference to the mass of clones of said person, but never saw the original posts.
I actually got 2 replies on the refund since I contacted them on multiple levels.
Both with no details other than they wanted my address that is already linked to my account and shipping address.... Will be sure to post on updates.