This is the nature of online casinos. They'll gladly accept any deposits without proper KYC documentation, but make it extremely time consuming to withdraw any large earnings. Is it annoying? Yes. Is it illegal? Nope.
Sorry that you're going through this process, but all of your complaints are clearly addressed in their terms of conditions on their site:
https://www.bitstarz.com/termsI'm fairly confident that you will get your earnings, given that you follow their requests and be patient, but it's going to take weeks or months.
I think it's a bit aggressive that you're calling BitStarz a scam because you have an open withdrawal. Just continue contacting their support team, and if the issue is not resolved after all options are expired, then come back here (with supporting documentation) to let us know that they're holding your funds hostage.
I have write support they tell me be patient it must be all accounts checked with my ip adress, but i use VPN it can be 100 users and i must wait ?
Thats not correct i have only deposits with bitcoin never with other payments or anything i have a clear history i have withdraws without problems deposits to and now it is a problem i have uploaded my documents and after 4 days they have nothing! thats not fair and for me a scam i have never play with bonus or use bonus only with my money played than i have win they dont withdraw it is not a big win over 300 euros but money is money! I dont understand this why they do it with me.
I hope the casino manager read this