And just to state here, the last two pages show exactly why I left kano pool and switched to slush....
Most active users defend Kano pool like a religion, critical posts will unfortunately be deleted and other threads are always spammed with the same chants.....
Plus I'm very satisfied with Slushpool service: I get a great app to check on my miners, I get E-Mails if something fails and I'm more than willing to pay 1.1% of my stuff to get notified immediately if something is wrong, since I'm just a hobby miner and not everything is monitored excellently.
And that you get delayed answers is pretty normal for a pool with that member size... .
So all I can say is: Keep up the good work, slushpool staff.