Post
Topic
Board Exchanges
Re: how long to get support from Poloniex exchange?
by
timerland
on 27/07/2018, 23:54:11 UTC
Hi anyone!
I had 1 problem maybe 4 months in Poloniex.
They are maybe dont want to fix my issue.
They are maybe want close my account to take all my balance in.
Anyone else had any issue like me?

Yes, plenty of people.

If you did some research before you used poloniex then you would have definitely found a lot of negative reviews surrounding their support in general. They are quite unresponsive and will take a long time to answer your queries.

For me, it took them 2 weeks to sort out something as simple as a withdrawal that is awaiting approval - and I'm one of the lucky ones. Your 4 months is definitely unacceptably long for a support case. May I ask what the problem was that has led you to contacting support in the first place? Have they replied to you or not at all?

Some screenshots would be helpful. But even with the recent circle acquisition i can't say that poloniex has gotten a lot better.