Our company respects and operates in full compliance with the laws of the country we are registered in and international AML (anti-money laundering)/KYC (know your customer) directives and market security standards. We are always willing to support our customers and solve any problems of theirs that might arise. Since your transaction had been marked suspicious by our automated security system, you need to pass the KYC procedure. By providing a fake ID you have made the verification process significantly more complicated. Once you're ready for a video call with us, we'll be happy to finish your exchange. Until then, your funds are safe in the cold storage. We can't do anything else until you pass KYC.
No offence, but I think you are a scam. What happens to the funds if the OP refuses the video call? Do you keep it? Have you reported his "suspicious" activities to your regulatory body? No wait, there isn't one because you are operating illegally without a license in Russia.
You claim his transaction is suspicious. Why is this? Is it suspicious because it is a relatively large amount for a setup like yours? What exactly flagged it as suspicious. Enlighten us please, otherwise you are keeping funds that aren't yours and the right word to describe it is stealing.