Not to accuse you further,but you really messed things up when you sent them fraudulent ID documents. Also 10 btc may be above the threshold they can process without IDs.
True, but does that give them the right to his coins? A simple yes or no would do.
It may be a policy thing, it may have been covered in their terms and conditions .which would give them the right to do such,also if you trust a site enough to send them your tokens -100 BCH-, then you should trust them enough to provide them with some identification when they requested for it.
They do not have the right to demand any documents. They are from Russia. Their activities are illegal there. How it's possible to send any personal information to bandits? How?
Investigation topic with full info about scammers: https://bitcointalk.org/index.php?topic=4647308.0if you trust a site enough to send them your tokens -100 BCH-
I did not know that this service was Russian and I confused them with Changelly. They deceived me: they hid behind English letters. In Russia crypto exchanges business is illegal. I do not want to work with those who conduct illegal activities in their own country. They have to just return my funds because any fool realizes that my funds are absolutely clean
1. There is only one incoming transaction(a few months ago) and one outgoing transaction(to ChangeNow.io) on the wallet.
2. The origin of funds on this wallet is my another wallet. This wallet was created 5 years ago(before bitcoin hardfork) and it replenished only once(5 years ago).
3. The presence of many coins on my wallets indicates that private keys were not stolen.