Hello,

new owners of Nova exchange here.

First of all, we're really sorry for your bad experience. There have been a lot of technical issues with the ERC-20 integration on Nova. This is the reason for both the delisting and this is the cause of the delay in refunds.

We, the new owners, have decided to not support ERC-20 tokens for the time being. We must first build a more stable solution to make sure we don't end up in the same situation again. This was decided just a few days before the exchange was sold to us, and as a result, customer support have been sending out conflicting messages about who will do the refunds. All claims for ERC-20 tokens should be sent to the old owners.

We are in daily contact with the old owners, and is continuously working with them to resolve all issues and old claims. Our intentions are that all claims will be refunded. Unfortunately, there are quite a few claims, and with the tech not working as indented, all of them needs to be handled manually. This is taking quite some time.

Both we, the new owners, and the old owners, have the intention to complete all refunds. We can however not give any promises about time frames yet, but will post updates in this thread as we move closer to finding a solution.