Hello! I am a rep for the service that the OP is trying to call out here.

I'd like to recap the situation from our side, point by point:

1. As a money services business, we comply with market standards and legal requirements that any legit exchange service must comply with, which obliges us to have AML and KYC implemented. This is clearly stated in our FAQ, our Terms of Use, and our Privacy Policy, and one automatically accepts them when using ChangeNOW.

2. The OP's activity was deemed suspicious by our risk management system. We asked him for his ID in order to pass KYC. He sent us a fake ID which prompted an investigation, during which his funds were placed on a cold wallet, only to be released when the situation clears up.

3. The only step of the investigation left is the video verification procedure. We asked the OP to participate in a video call with his real ID to complete the KYC procedure. He has refused to cooperate so far, has been sending accusatory messages everywhere, and sending us threats. Despite everything, we're always open for communication, are constantly talking with him through our support, and would be happy to release his funds after the video call.

The OP has created multiple threads here on the forums, has been harassing our service on other public spaces, sending us threats and completely refusing to cooperate. We ourselves would like this situation to be over already, but alas.