Post
Topic
Board Hardware wallets
Re: Ledger balance 0
by
Lucius
on 02/08/2018, 09:57:57 UTC
I can access bitcoin ledger wallet via chrome app,but there is different bitcoin address with 0 balance,when i restore 24 words i create new wallet because i didnt have insataled app from before

There are several possible reasons why you have this problem :

- Your seed is not correct, it is not associated with the BTC address where your coins are located.
- You are looking at the wrong chain, when you open Bitcoin Wallet ( Chrome App ) there is option to select "Bitcoin", "BitcoinCash" - Legacy or SegWit Chain.
- You use receiving address from "Sign Message", and Ledger can not check that address so you see 0 balance.

It would be best that you take advice from bob123 and check is that address generated from seed you use, and you can still do that by read post number 5. Otherwise you can play with iancoleman tool, but if address with your coins is not part of seed you use, nobody will find it.