Have you tried writing anything for technical support? perhaps you have provided illegible scans of documents?
We have reported them to the local police authority.
They can scam for some time, but in the end it will cost them much.
Scammers!
Were you specifically deceived? How much money have you lost? I just want to register on this exchange, too.
Read the front page of this post and you will see we luckily only lost "0.1 BTC" but that the major issue is they took that money to list a coin EGEM and did not allow anyone to trade or get an approved account, but also more importantly they are taking documentation from users around the world and not approving accounts. We suspect that this is a honey pot situation where they could possibly be stealing identities because you cant even delete the docs after they ignore you. I have tried several times with the documents and got no where. Again, not one user can say he was approved and show a trade. Even the multitude of people who post on this thread saying they have accounts and trade all the time are not replying when challenged to post proof.
Thus I would say if you apply for that exchange as a user you are probably going to get your ID stolen and not get an account. Which is why I made this post and to warn you.