Dude it took me a month to get my 1.4 BTC out of there!
A couple of times they asked me to send in my verification stuff again. Saying the ones I had sent were out of date... They weren't! I thought it was some sort of delaying technique. Why, I don't know.
I started sending messages everyday. I know this just goes to clogging up their system and actually I then just got a lot of emails telling me they had merged my requests. Like why not just sort the matter rather than waste time merging my emails!!!
Anyway eventually they verified me (whether this was due to my email harassing technique who knows?) and ten minutes later I had withdrawn my BTC's.
A mate has been waiting months to get fiat out!
You just got to be patient I guess.