They have hired a new guy to man the phones... Eugene. wont pass the call, claims "He is the manager on duty" but does not have access to the system to look up an order.
They have an outsourced call center. Good luck actually getting a hold of someone at HF.
You can call John directly (his phone number is
publicly available):
John Skrodenis
HashFast Technologies
(415) 484-5789
and ...
James Kottmeier
HashFast Technologies
(415) 767-8235