I was getting very worried after some new years day deposit glitches with NMC and PPC. After emailing support and finally staying up late using their QQim I was able to get my issue submitted and now I have my coins! Thought I was out about 2/3 of a btc. Total time was 1 week from start of the issue to resolve but less then 48 hours after I communicated with the tech on IM. So they arn't scamming anyone but not as responsive to issues as other exchanges.

The tech that handles it is: QQ: 2795309276 (After 6pm PST)

Tip: Dont try to send chinese, I actually didnt get any replys untill I sent just english. Use short direct sentices and simple words. Expect replys to take up to 30 min. If no reply resend last message.

Also you will need a screenshot of your transfer. Mine was from btc-e so i just sent my history and highlighted the 2 transactions.

Tip2: Dont have anyone try to help you fix it, they could very easily claim the funds.

If this helps anyone else feel free to pitch me some coin