Yes, they were not taking responsibility.
They are making amends though.
A few days after starting this thread I received this email:
Hi xxx
This is Denis, I am a representative of the old Nova. While we have not yet resolved the issues with the ERC20 tokens that we have yet, I am happy to inform you that I will refund you as you have been extremely delayed.
If you want to get refunded in PAY (TenX), please send me an address and I will buy the amount that we own you ( xxx PAY) from another exchange, and send it over.
Another -more convenient for us, way, is to refund you in BTC or LTC. Please chose one of the above options, declare an address, and I will refund you asap!
--
Regards,
Denis
I opted for doge and got it immediately.