For example a user forgot or lose his/her password in any chance, can the TrustLogics Team support this situation since it is multi security project? Probably some of the future user of this project will somewhat encounter this kind of problem how was that?
I think you can still contact them in their social media accounts or used your email which you have entered to your account. We cannot deny that it will surely happen but Trust logic will do their best to managed every user of their system.
It is certainly good to trust and hope to support and help the project, but you must first of all be responsible for yourself and your security, that is it is not difficult to store your login and password in several places at once, so as to minimize the possibility of losing it and this rule applies all important accounts and projects for us.