So it's just human nature. Everyone on here thinks they are being scammed because people who got good trades cancelled are going ballistic and people who got bad trades cancelled are not the slightest concerned.
The indication of whether they've fucked up or not isn't established by the volume or tone of public complaints. Do they purport to offer a service? Is that service in fact being delivered? No? Then they've fucked up. No matter whether some other people got what they wanted. No matter whether some other arguably comparable service did something similar.
i don't see too much trade going there...
is localbitcoins a better alternative? i had much better success there. And they have escrow
I've seen mixed experiences on localbitcoins; you can sift through reviews and whatnot on the forum I guess.
Getting in the WoT and trading OTC is probably your best bet though.