My name is James Richard Iddiols and I am the CEO of Bitcoin Exchange Ltd, the owners of bit121 with a website address of
www.bit121.co.uk which is our only website address.
We do NOT have a website called bitcoinexchangeltd.com.
You'd best get that fully resolved before using your otherwise unestablished identity to ask that people trust in your business. Not that it was going much of anywhere to begin with. Go back and read the linked piece in my first comment. There are specific safeguards you can take against identity theft in BTC. That you are unaware of this bodes poorly for you whether we believe you're the victim here or not.