Now we will not process your 140,000 UFR coin application until a public apology is made in the community.
現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。
You call yourself a legitimate exchange, but youre holding his coins hostage until he apologizes? That is not an appropriate way for an exchange to behave at all, and makes you look like an actual scam.
They refuse to withdraw a users coins... I would warn anyone against using this exchange. Exchanges cannot legally force you to do something like that.