to resolve your problem try sending details of your problem by including your account details when registering to the email address provided by their contact support. make sure the account details you provide must be the same as when you registered so that their team believes that it is your account and this request is not requested by other people (hackers) and most importantly never give a password or other access that can be used to enter your account . just provide your account details on form

important.!! don't send eth or btc to the wallet that you get from the telegram group because it's all from a scammer