Now we will not process your 140,000 UFR coin application until a public apology is made in the community.
現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。
You call yourself a legitimate exchange, but youre holding his coins hostage until he apologizes? That is not an appropriate way for an exchange to behave at all, and makes you look like an actual scam.
If you know that he is swindling ,and doing all kinds of rumors in the community, would you still withdraw money for the scammer? Shouldn't you let the liar make something for his behavior? We will not compromise the scammer until the swindler acknowledges his mistake and publicly apologizes.
如果妳明知道他在詐騙，還在社區進行各種謠言誹謗，妳還會給騙子提款嗎？妳不該讓騙子為自己的行為做出點什麽嗎？我們不會對騙子妥協，直到騙子承認了自己的錯誤並公開道歉。
I guess this is a difference between Chinese and Western mentality. Any honest Western business
has to return the money they owe to the client, even if
they think the client is scammer/swindler/bastard or anything like that. If you believe clients behaviour is unacceptable, use other means to prove you right. Your personal relation with the client cannot affect your business relations to him. If you don't pay him, and require him do apologies or other unrelated actions, no Western investor will work with your exchange, as you will be considered to be unprofessional.
I assume Asian mentality is different, and Western approach will be hard for you to accept.