I'm waiting more than 2 months for upgrading to Verified account status.
All this time when I try to transfer or withdraw I see:
"Currency operations not available",
"Transfers are disabled on your account, contact us via this form.",
"Withdrawals are disabled on your account, contact us via this form."
I already gave them all my documents for KYC: selfie, passport, bank statements, facebook profile etc.
And now they ask me about transactions of CTR that I did from Livecoin to HitBTC.
But CTR was delisted from Livecoin and Livecoin don't keep transactions history older than a month, so I told them about it.
They want more and more information and this story has no end...
And all next 5 or 6 their answers was the same (identically) and I think it was made by robot.
So I think that HitBTC are robbers with main business of stealing our money.
I have opened tickets #308282 and #347872.
I think that HitBTC will do all they can to NOT upgrading my account and to NOT returm me my money.
I'm very surprised with that, because I have only 0.44 BTC on trading account and 1450000 DCN on main account.
Can somebody help me with this situation or advise something?