My VERIFIED account was frozen on Poloniex without any explanation. Wrote in the support - no answer for 12 days. Does anyone know how to solve this problem?
The best thing you can do is to contact Poloniex directly because nobody will ever know the exact reason why your account was frozen. Have you tried to email them? Asking on their official social media? Anything like that?
as jonbi stated you should try to contact them directly.
i have seen a few people that had issues with exchanges get their problem escelated by posting on r/cryptocurrency or r/bitcoin r/etherium.
i am sorry for your situation. i hope it will get resolved.
Thanks man, I'll try for sure. I worked with Poloniex more than one year and never had problem before