Can you please re-arrange it so it is easier for us to understand which profile picture belongs to which account? And please make it smaller, it's easier to read that way.

Have you contacted janet@okex again? If I get it correctly he tells you to contact him again if the support is taking too long to respond.
Btw from Susan email on your first post, it looks like after you send an email they'll unbind the 2FA but won't send you an email back, have you tried logging in again?