You plan on de-freezing me or what? I mean what type of online business doesn't respond to customer inquiries for almost a day. I am yet to see a response. Whoever runs your security team needs more training or a swap out. I am not complaining about the fact that there is a team monitoring and securing the room but I am complaining about the quality of the work. I understand there are casualties, but still... You should not take longer than a few hours to respond to an e-mail during a working week. And seeing how your niché is crypto gambling, you should be doing it even faster during peak hours of volume which happen on the weekends.

SMG