I'm involved with the vTorrent (VTR) project and know many of our members have been using b-ex to trade.
I'll give b-ex.io a chance to respond here, but unless this exchange proves it will actually process user withdrawals, I'm going to be warning everyone who is trading VTR there to move their VTR off the exchange and look for somewhere else to trade VTR. The way they have treated this user's case so far makes me fearful to ever put any coins on there.