Actually, this seems very helpful to me. To know that he is working on refunds that take quite a long time to handle due to the complexity really helps ease my mind to know that he is still there... and fish! I've been waiting for a cash withdrawal from MtGox for about 3 months now because they have to manually process everyone's withdrawals due to a bank back log. And i'm still waiting for that. So, things aren't as easy as they may seem. There are a number of things that must be done for refunds such as calculating how much to refund (based on the ~$120 per BTC conversion), and what exactly was sent to him from each and every person and for what did they purchase exactly that is or is not to be refunded; and he has to do this thru looking up transaction id's in the liquidsynergydesigns website, and there are likely many other things that I can't even think of that could be involved with further complicating the refund process.

...In other words, try running your own business, you may be saying "Hey, I'm gonna do this and that and this and that, because I know what is the right thing to do cause I've seen what wrong people like Steamboat have done, and that ridiculous store down the street doesn't know how to run their franchise either!! MEAHH!!" and then once you're placed in that position, you realize you can't really do what you thought because things that you couldn't even imagine beforehand arise--i.e. this is also why most people don't have the balls to open up their own businesses because they feel they must know exactly how everything must work out completely for the business to work. But, you can't predict or know everything that may happen. You just have to go with what you can do with what you got, and tackle situations as they come.