A good community is necessary for people to have a good time while playing. It's like going to school and you need friends so you can enjoy your time while being in there.
I quite enjoy seeing people on chatboxes fooling around while playing.
I play at a couple of sites, some sites offer a great community, Support from the players and moderators.... To bad some sites don't offer a great community.. for example, "Bitsler" just recently a friend got his account blocked for tipping because he made a profit and decided to exchanged his bitcoin profit into another coin.. then he decided to tip his friends with his profits.. but the site decided to flag his account for exchange abuse and block him from tipping.
I haven't played in bitsler lately but I did before. I'm not much of a talking person when I gamble so I do not have any idea what kind of community bitsler have in their chatbox. Are you sure that your friend didn't violate any rules on bitsler? If it's just tipping then I'm sure flagging an account is unnecessary. If that's the case then the bitsler team need some explaining to do.
Then we had people trying to challenge this decision on this site and we had a moderator mocking a user for their attempt to speak English and threaten people with a report to the administrator... and this probably why I don't play there much anymore.
Maybe you offended their moderators and your "people" started an unnecessary misunderstanding? People tends to make bad judgement when provoked. I am not saying that what they did is not wrong but maybe your peope played a part in escalating the situation?
Is this really necessary tho?