the ticket was opened on August 12, the problem is known, but there is still no solution and probably will not be.
https://imgur.com/a/GTBGwAkPosting here will not solve your issues. We manage more than 1000 users daily and we have no complaints from anybody. Can you kindly open a support ticket so that our tech team can provide you assistance with your deposit problem?
Best regards.
Your issue seems already fixed by our tech team.
Regards & enjoy your trading with VaultMex.com