Are we talking about the website now, or the temporary cashout tool (which was closed last night) ? Based on your post above this, have you since been able to get logged into the site then? It was mentioned earlier (or went out in an email actually I think) that when the site had launched, any old email support requests would be deleted, and to re-send (as the majority of requests would no longer be applicable). Its likely I guess, that if you aren't getting password resets, you may not have gotten that one either. Its likely SBC wasn't listed on the temp tool because it was disabled on the site at the time, its since been re-enabled, and should properly display fine on the new site, if you have a balance.
Please email support again or drop by irc, and provide your username and that you aren't getting the reset requests (I assume these requests are from the new site and not pre-Jan 5?), and we can get it sorted. The new site uses a 3rd party email provider, so the problems that the temp tool had being blocked by certain isps, shouldn't apply.
Thanks for the reply.
I was referring to the temporary cashout tool not showing SBC, back when I tried it before the new site was up and running. Now that you've explained that this was probably becauses it was disabled on the site at that time, that reassures me that everything should show correctly once I login to the new site.
I still haven't received the reset e-mails after the two requests I submitted using the new site, so I'll drop support another e-mail as you suggest. I did receive the cashout e-mails for a couple of other coins I cashed out with the temporary tool though and didn't experience any problems such as you refer to.