Thanks, whatsminer.net looks like a scam site ftw.
If you're comfortable PM'ing contact info to your rep there please do. Still hitting a brick wall with them.
Just to confirm, whatsminer.net IS NOT THE OFFICIAL SITE? sucks you have to be so careful these days. I can only imagine the horror of sending funds to a scam site. It could financially ruin people. Thank God for this forum doing what it takes to spread correct information.