I am baffled.. so you have only one USB connected right? either the big USB or the micro one, and two green LEDs are on, one front one back?
have you tried installing the driver setup file?
Something is wrong
I see the device and it shows as this
It shows 4 of them not one of them
other device
embedded flashpro5
embedded flashpro5
embedded flashpro5
embedded flashpro5
it says there is no driver and it does it on 2 different win 10 units/pc's one is intel one is amd
