Yes, that is obvious. What is less obvious is why you would put a link to an unaccessible page in your FAQ - without a CoinTerra login it doesn't really answer anything, does it?
I don't have a CoinTerra login, so the link doesn't tell me anything, and that is why I'm asking if you can tell me what it is...
The protection program is on the Cointerra's website that is why a login is requied.
The faq on your website referes to a buyer protection program, but the link is to a page which requires login, so what is that, exactly?