Crypto-world is all about zero-trust, that is, you can only "trust" the address you own. Yet, you store your funds on some shady exchanges that can have their own agenda and you don't even know if they will, from their side, support (means - have some necessary work done) yet another ICO swap?
Basically you are saying that investing money in Blockchain projects is only suitable for paranoid nerds, who dont trust any party in the Blockchain space?
As consequence there wont be any mainstream or enterprise IT adaption then.
I would consider the token swap as failed :
Trading was not stopped on exchanges after/during the snapshot and swap.
People were told to keep their tokens on exchanges in order to participate the swap automatically
Unfortunately some exchanges did not participate and did not even know about the swap?
Currently funds are locked in the web-wallet? All exchanges locked the wallets, e.g. no deposit or withdrawals possible?
No public communication available when deposits and withdrawals are available again? No estimate, no outlook, , no transparency no nothing?
People go to SAP because they know how to handle upgrades, complex landscape transformations and core business processes.
If you consider a token swap as a core business process of a blockhain company, I would call this one a fail.
This is not how you qualify your company for large-scale Enterprise IT, by demonstrating excellence in execution.