The token-swap instructions were published a month before the swap took place on the official page. What's your problem, people? You put your money into some assets, then you don't even bother to check the project's page, huh? To check what are you actually putting your money in?
Crypto-world is all about zero-trust, that is, you can only "trust" the address you own. Yet, you store your funds on some shady exchanges that can have their own agenda and you don't even know if they will, from their side, support (means - have some necessary work done) yet another ICO swap?
Well, I dunno, my tokens were stored on my ETH address from the day of the TGE, I have had the swap steps done in time, and, as a result, I have my new tokens in place in the new blockchain. Have seen far more hyped projects that couldn't even launch their forks without a drama, while having all the code and tools already developed from the project they were forking. Compared to them, SophiaTX is running flawlessly.
Name one other place where customers are required to check Twitter daily to protect their funds? Does your bank do that? Brokerage account? IRA? Pension? Amazon gift cards? Bullion vault? Bitcoin? ETH? EOS? Anything.
That's swell you got your new tokens as most people did but not everyone. Software projects seldom launch perfectly smooth. Some clean work is normal. The fact SophiaTX absolutely refuses to help people having problems speaks volumes about the type of company they are and the attitude of management towards customers.
Responsible companies protect customer funds. When is a problem they correct it. They dont create poorly publicized hoops for customers to jump through so they can confiscate their funds. They don't give out incorrect instructions then tell customers to go get f'd. They don't change the rules after the fact.
The fact so many holders of ERC20 tokens didn't get the mainnet tokens is proof the swap was poorly executed. The company can deny as much as they want the facts speak for themselves. SophiaTX are incompetent and unethical.